Provide part-time administrative support to the sales team. Assist with a variety of clerical duties such as typing, data entry and schedule coordination. Provide backup front desk support as needed for coverage requirements.  Maintain business professionalism when at the front desk reception area. 

Sales Operations Support

• Process internal forms submitted for access to dealer portal
• Update and maintain customer and customer contact information in company database(s). Place outbound phone calls to maintain accurate records of our existing dealer base
• Follow-up on mandatory annual training requirements with our dealer network via outbound phone calls and email templates. Update necessary Contact and Ship To information on these accounts
• Collate and mail sales correspondence
• Perform additional duties as assigned

Back-Up Front Desk Responsibilities

• Backup to main receptionist in Teams opt-in phone line with low phone volume. Verbally answer incoming telephone calls on dedicated direct local phone line (not 800#), determine purpose of calls and forward to appropriate personnel or department
• Answer questions about organization and provide callers with addresses, directions, and other information
• Greet, welcome and assist on-site visitors with appointments, job applicants, and new hires and direct to appropriate personnel when needed
• Monitor visitor access by overseeing sign-in procedures
• Retrieve mail from mailbox onsite, sort/distribute interoffice mail to appropriate assigned distribution areas, run mail through postage meter and take mail to mailbox when needed
• Maintain the appearance of front lobby and help with seasonal decorations and copier room stocking as needed

Education and Experience:

• High school diploma or equivalent
• One year administrative or front desk reception experience
• Microsoft Office suite proficiency
• Proficient and accurate typing skills (50 wpm)
• Experience in Epicor ERP system and Salesforce CRM is a plus

Skills and Abilities:

• Business professional with strong attention to detail.
• Excellent business verbal and written communication skills.
• Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
• Create business-level written correspondence and verbally present information to internal and external customers.
• Requires job-related software skills, MS Office and the ability to operate a variety of standard office equipment.

Working Conditions/Physical Demands:

• Regular office environment.
• Lift up to 30 pounds occasionally
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch; and talk or hear.  
• The employee is occasionally required to move around.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, and touch; talk and hear
• The employee is occasionally required to move around.