Bruno Independent Living Aids, Inc.

  • Technical Service Representative

    Req No.
    Customer Service/Support
    Regular Full-Time - RFT
  • Overview

    Serve customers via telephone call-center to provide product installation and service information.  Perform troubleshooting diagnostics on company products and instruct customers on proper functioning by reviewing engineering drawings and dimensions.  Work in a fast-paced environment and multi-task using computer software during customer discussions.  Collect and analyze data for continuous improvement.


    • Maintain proficiency in product knowledge/troubleshooting and customer instruction
    • Verbally respond promptly to incoming customer telephone calls in a telephone queue and emails
    • Perform troubleshooting diagnostics on company products via telephone
    • Address complaints concerning product performance, referring complaints of service failures to designated departments for investigation
    • Accept parts orders by completing telephone and online requests
    • Return calls from messages left by customers
    • Perform clerical duties that support customer satisfaction
    • Utilize problem solving skills and make decisions for Tier 1 Technical Service Representatives on product concerns that cost less than $10,000
    • Work in a fast-paced environment and multi-task using computer software during customer discussions


    Education and Experience: 

    • Associate Degree in business-related field or equivalent work experience
    • 3 years Customer Service experience required
    • Bachelor Degree in business-related field is a plus
    • Six Sigma Green Belt certification is a plus
    • Customer Service experience in a call-center is a plus
    • Mechanical and Electrical knowledge and ability to use multi-meter is a plus


    Skills and Abilities: 

    • Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form. 
    • Create business-level written correspondence and verbally present information to internal and external customers. 
    • Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment. 


    Working Conditions/Physical Demands:

    • Regular office environment.
    • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch; and talk or hear.  
    • The employee is occasionally required to walk.
    • The employee is required to lift 30 pounds occasionally.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed